Automated Attendant

The Automated Attendant is the Flash receptionist.  When enabled, the Automated Attendant answers your company's incoming telephone lines according to the time of day.  When the Automated Attendant is enabled, the Automated Attendant menu prompt provides a list of options so that a caller can:

• reach a DN or a mailbox in your company
• leave a message in a mailbox
• select an Alternate Language (not a voice prompt)
• look for an extension or mailbox in the Company Directory
• reach your company receptionist or Designated Operator
• open a Personal Mailbox as a mailbox owner (not a voice prompt)

When the Automated Attendant menu prompt is disabled, the System Coordinator must record a Customized Automated Attendant Menu Prompt.  This customized prompt should provide callers with a list of options, such as leaving a message in a mailbox or reaching an Operator.  The customized prompt plays after the Company Greeting, and after a caller has recorded and sent a message to a mailbox.