Custom Call Routing

Custom Call Routing (CCR) is an application that works with Flash to provide a call routing path that directs incoming calls.  CCR enhances the Flash call routing abilities by allowing callers to route their own calls along call paths you create.  This application allows you to customize the call routing capabilities to suit your company's needs.  With CCR, callers can route their calls according to the created specifically by the company.

Each CCR Tree is made up of call paths that area accessed by pressing the appropriate dialpad button on any tome dial telephone.  The CCR voice menu behaves the same way as the Flash Automated Attendant.  The only difference is that you determine the options available and record the menu yourself.