Tree

The CCR Tree is a call Path that allows users to select single-digit options to direxct their own calls.  You build each Tree and assign available options along each call Path.  You can assign as many as eight call Paths per menu , per level.  Each CCR Tree has two levels.

After hearing the Company Greeting, a caller reaches the Home Menu Point (Point 0), or top of the CCR Tree.

The Home Menu Point either:

• provides the caller with information and then disconnects the caller
• provides the caller with a menu of options

If the Home Menu Point is a menu, callers can route their calls by pressing a dialpad button associated with a menu options.  In this way, the CCR Tree provides customized routing options much as the Automated Attendant Menu Prompt does for Flash.